You would normally go to a restaurant so that you can have a fun filled experience. It would be the right environment to spend some quality time with your family and relatives. Of course, you would have some favourite places that you visit regularly. You would also tell all the people that you know whether you had a good or a bad experience in the restaurant that you dined. By giving them the information, you would be telling them what to expect when they go to a specific restaurant. But how do you convey the same information to the restaurant itself?
To help customers in giving their valuable feedback, the Red Lobster has created a website with the address as www.redlobstersurvey.com. By logging on to this website, you would be able to answer a few questions where you can rate the service provided by the restaurant during your visit. This would help the establishment ensure that they can make any changes that may be needed to ensure that you have a satisfactory time. You would be helping the restaurant make sure that they do things the proper way so that you can keep coming back to their place.
Of course, there are many restaurants that ask their patrons to fill a feedback form while paying the bill itself. This way, they can be sure that they can get feedback from all the patrons that come. But the problem with such a method is that not many people may want to give their feedback in the restaurant itself. This is especially true in the case of negative feedback. Customers would not like to be seen giving negative feedback and so would not answer the questions as sincerely as they would like to. Therefore, a restaurant that follows this method may not get the right answers.
Usually, this method of feedback is followed by only those restaurants that do not want to be seen getting a negative score. Also, there is always the possibility that managers may throw away all the negative feedbackand only keep the positive ones. Since that is not the right way to ensure that proper service is being provided, Red Lobster prefers to have a more authentic way of getting feedback. By creating the website www.redlobstersurvey.com, it has ensured that customers can have the necessary anonymity while giving the feedback and can also be sure that it would be seen by the company.
Advantages
If you are asked by the restaurant to provide feedback at the restaurant itself, you may feel a lot of discomfort when you are giving negative feedback. Naturally you would not want to cause a problem. At the same time, you would want to give an honest feedback so that they can improve the way they work. Therefore, as a compromise, you would give a feedback that is somewhere in between the two extremes of being too harsh and being too nice. But you would have no such problems in the case of www.redlobstersurvey.com.
In the case of Red Lobster, you can always go back to your home and then fill out the survey on the website. This would ensure that you can give the exact opinion that you have about the experience that you had on that day. You would not have to worry about hurting anybody’s feelings as you can do this from the comfort of your home. In fact, you would be giving a lot more tips about how to improve the service if you are given more time to answer the questions rather than the meagre time that you would have if you fill out the form at the restaurant itself.
You may be wondering how the company would know which particular branch you are referring to. The answer to that is simple. In the receipt that you would be given when you pay the bill, you would have an ID number printed. When you log on to the www.redlobstersurvey.com website, you would be asked to put in this ID number so that the company would have an idea about which branch you are referring to. This way you can be sure that you would be talking about the same restaurant that you went to.
Another advantage with giving your feedback on the www.redlobstersurvey.com is that you would be able to get a chance to win some money as well. All the people that give a feedback on this website would be entered in a sweepstake through which they would have the opportunity of winning a thousand dollars. Also, you would also have the chance of winning any one of the 10 $50 prizes that are available as well.
Disadvantages
There is always the possibility that you might forget to give the feedback once you get back home. If that happens, then even if you try to give at a different date, you may not remember exactly what your experience was at the restaurant. In such cases, the feedback that you give would not be complete. Also, not all people have the habit of storing all the receipts that they get. In that case, they would not be able to give the feedback as they would not have the ID number with them. This would pose problems as they would not get access to the website without the ID number.
Summary
If you look at the advantages and disadvantages, you would find that it is more fruitful to be giving your feedback via a website rather than at the restaurant itself. You would be more forthright when you know that the feedback that you give is anonymous. Also, you can be sure that your feedback would definitely reach the establishment and can genuinely hope for changes to be made. Of course, there are a couple of negatives as well like keeping the receipt that is given to you. On the whole, it is a good idea to be giving your feedback on a website as you can convey a lot more.
Web office: www.redlobstersurvey.com
{ 2 comments… read them below or add one }
My wife and i went to the Red Lobster Restauarnt Yesterday and really enjoyed our meal ,our waitress was joanne, very pleasant and helpful . We will definately go again.
We had a few things at the Ft. Wayne store go bad I spent time trying to explain
And your survey told me it was being timed and told me to begin at the start again.
I don’t have time to waist . But I guess that is a way to take some people out of the survey. Sign , Not Happy At All