At www.searsfeedback.com, sears customers can let the company know how their shopping experience went. From interactions with customer service personnel in stores and online, to the quality of the overall experience, the process of providing the Sears company with feedback takes just about ten minutes of your time. To begin, you will need your sales receipt, which should include twelve digits. When you enter it, do not enter any spaces. Only enter the numbers and / or letters included on the receipt.
Well Worth the Investment in Time
Well worth the investment in time required to provide Sears with your feedback at searsfeedback.com, the site offers the opportunity for respondents to win a $4,000.00 Sears gift card that can be used in Sears retail locations or online at the Sears shopping website. The sweepstake has quarterly winners, and each time you make a qualifying purchase and answer questions about your experience with Sears, you will be entered for a chance to win.
You can choose to take the survey in English or in Spanish, and you can rest assured that your responses will be kept secure. Sears uses SSL encryption to ensure that the information you transmit stays safe and is directed to the appropriate department for handling. In addition, your information will not be used for unsolicited marketing purposes.
Getting in Touch With Sears is Easy
Getting in touch with Sears is Easy, thanks to a comprehensive FAQ section which is conveniently located at the bottom of the page. This link allows you to have your questions answered before committing to take the survey. If you need to call Sears, the customer care number is 1-800-549-4505.
You can learn more about the survey as well as the sweepstakes by clicking on the “Official Rules of Sweepstakes” page at the top of the survey, and if you get a message that the website is down for maintenance, simply come back at a later time to enter your information. If for some reason you think that the website is not functioning properly, you may send an email to webcollect.us@synovate.com.
Once you have finished entering your information, you will be sent to the main Sears website, where you can shop or browse, and where you can earn even more chances to participate in the sweepstakes. Each time you make a purchase, you may qualify – so keep checking those receipts! You could be a winner.
{ 26 comments… read them below or add one }
Please tell me how I can reach someone for help about a Sears card I’ve canceled..They want more info and I don’t have a card for the account. I never recieved my card, so I don’t have the three number id they want from the back of the card. I tried to explain this to the last lady I talked to. They informed me the card had been canceled as I asked for, but tell me they still need some more info. Please direct me to the right person. This is very disturbing, as they have my account number, my social, my birthday, but without the numbers off the back of the card., I can’t get through. Thanks.
My 89 year young mother-in-law were shopping in the Sears store in Yuma, Arizona. We were trying to find slacks that would fit her 4’11″ frame. Associate Brandy kept helping us finding and bring us pants. She even went into the time she was to be off the clock. Her helpfulness was really appreciate. I am also aware of other people she was trying to help at the same time. We just wanted to thank you for her and we would like for you to tell her for us how thankful we were for her help.
Thank-you,
Sherry and Lucille Medeiros
My experience today at the Montgomery Mall Sears in PA was wonderful thanks to Syeda who was a great help (assoc.#133)
My salescheck # is 018341193409.
Thank you.
RG
I visited the Sears automotive center ( 2-25-20013 ) at 7602 Hwy. 70 S. Bellevue, Tenn. I went in and ask the gentleman how long it would take to get my tires rotated and balanced, he told me about one hour. I agreed and told him I would be back. I returned an hour later and my car was not finished so I sat down to wait. 2 hours passed and I ask what the problem was, the gentleman told me they cross threaded a stud and broke it off trying to get it off. They had gone to pick another one up at Advanced Auto. He said it was just 5 miles down the road and wouldn’t take but a few minutes to return. I sat for another hour and ask again about my car, he replied they picked up the wrong stud and had gone to get another one and would’nt take long. I arrived at the auto center and sat there from 2:30 till 7:00. This was not acceptable and I was ” very unsatisfied” with my experience. This needs to be check out!
I tried calling the Sears trouble shooting department today after our new LG refrigerator stopped running one month after the warranty ended. I got the BIG RUN AROUND!! I asked to speak to a supervisor and, of course, one was not available. I was very disappointment in the Sears service (or lack there of it) the I received. I guess I’ll shop at Home Depot from now on.
How do you justify a $7.99 shipping fee on a cleaner belt that weighs less than a pound???? Why this is not stocked in your stores should not be a reason to charge such an exorbitant fee!!! P)lease explain this to me a long time Sears customer.
I was trying on a pair of shoes yesterday Thur. Apr.18, at Sears on the mall in Eureka, and the young gal Sarah, who was working in that area..was such a great help, she totally make me feel comfortable, and I enjoyed just being around her…that does not happen often…she brightened that place right up…Sears should feel lucky that they have such a nice young person working for them…also Robbie and the gal at the jewelry counter were great, also…I will definitely go back more, and looking forward to seeing them…Thank you, Sarah
Having purchased eyeglasses in the past, with no problem..it seemed a good place to go for my new ones. Two days past the 90 day guarantee, returned the glassed to be cleaned and the marks could not be removed…on both sides..not scratches but defective coating. Glasses were remade without the coating, but was not reimbursed for the charge. Beware…if you need eyeglasses you may be smarter to shop elsewhere…double check the warranty…Bet it will be longer than 90 days. Know I will never shop for glasses at Sears again.
Michael Reyes , Mattress Sales Associate : Michael’s impressive presentation of all the factors involved with the products , made me feel relaxed and confident in making my purchase choice . He knows his stuff and was very personable at the same time , providing exactly what the customer is looking for . He is very much an asset to Sears .
Thank You !
Excellent customer service from Denise Bohlig-Capone assistant store manager at Sears in Key West, FL.
We had a warranty issue on a refrigerator that could not be resolved at the store at the store associate level. Because of time constraints on our part we could not go through the normal but lengthy bureaucratic process of resolution, we were getting desperate and testy. Capone stepped in to the middle of the fray, calmed us down and resolved everything. 48 hours later we had a replacement unit in place and cooling just as she promised.
She went to extraordinary lengths to help us out and gave us the kind of customer service Sears can be proud of. Thank you. Tevis Wernicoff
I was very satisfied with the help I received from associate #1321 last week. He went the extra mile.
i want to commend a very good salesperson at the salisbury, md store…her # is 331 and she was most helpful in tracing an order i made in-store to be delivered to my house… she put in the right item #… but the delivery was the wrong product… i returned the product to the store and this young woman traced the order and found that the product i’d hoped to receive was unavailable… she happily refunded my $$ and i was very pleased with her diligence and pleasant attitude…
i urge you to keep her..she’s a good one
jim
I am very unhappy with the experience I have had recently in putting my new Kenmore gas grill together. We purchased this grill in Leominster, MA, got home and opened the box only to find 18 screws were missing in the plastic package. We went and purchased the screws we needed for 20.00 more. Ridiculous! After getting the entire grill together, the last thing to apply was the ignition button that presses in the battery on the front right façade to ignite the grill. However, that too, was missing. We haven’t been able to use the grill. Called the number on the booklet, woman had no idea what to do. Finally, after so long on the phone, she said she had to research it and it would take 30 days…..seriously? That is not acceptable in a new grill just purchased. That should be sent to me overnight right away. It is your merchandise and parts should be available when they are missing from the package. I am not a happy Sears customer right now.
We shopped at youe store on June 27 2013. We had a wonderful woman who waited on us her #is43102232 Thank you Sears
I was very happy with your associate..Dana Passek. I bought an air conditioner and he was very helpful and kind. He is an asset to your store in Lancaster, Pa.
I was very happy with Cliff in the E. Nthpt. men’s dept.
Cliff in the East Northport Saars store was very accomadating and helpful. I was very happy with the purchase because of him
We came to your store in Wausau to buy a new stove on July 27, 2013. You are so lucky to have David Tyler as an employee. He is perfectly suited for such a position. He is knowledgeable, friendly, patient and so helpful and positive. He made our shopping experience a very enjoyable one. And most of all he did all of this without being “pushy” in any way. He is truly an asset to you and to his customers. I so appreciate a good employee like that when I shop. They are very rare these days.
I am very please to share the wonderful experience I had with Mr. Bhagat. He was kind, patient, extremely helpful, and professional. He resisted assisting another customer who was about to make a much larger [expensive] purchase that I. He assured me that he would assist the other customer when my purchase was complete. Mr. Bhagat missed out on a higher commission because another sales representative assisted the other customer – and made the sale.
I just purchased $100 worth of clothes at Sears in Wilkes Barre, Pa. I couldn’t get my K-Mart rewards points , because I my card. When I shop at K-Mart they use my tel. number. Not Sears, they only take the card. I don’t think this is right, especially when all you hear is Sears & K-Mart are together. What can be done about this?
My sales associate #013275142534 was exceptionally helpful. I was under the impression that my reward points had expired, but she quickly checked for me and found the status to be current. I appreciated her assistance so very much.
I was pleased to do my transaction with Helen in the Brandon, Fl. store.
She was friendly, helpful and efficient.
NEVER, ever again will my husband or myself buy ANYTHING from Sears. My husband has had a Sears Credit Card for upwards of 15 years, and during that time we have spent well over 15 thousand dollars on small and large purchases, including a 1400 refridgerator, a dishwasher, and several thousand dollars in tools and outdoor equipment. We have always been completely satisfied with the quality and the services we have recieved. UNTIL NOW! We recently purchased a wedding ring set at our local store which was going out of business, and purchased the lifetime warranty for an additional 90 dollars to ensure the rings would be maintained. Well, after TWO WEEKS, the ring turned my finger green and diamonds fell out, and the original price on that ring was 800 dollars. After MANY emails and phone calls we were told that we’d have to take the ring into the remaining sears store (in another state) and have it sent out (approx every 2-3 weeks) to be re-dipped , and that only ONE diamond would be replaced. We asked for a credit so we could exchange it for another ring, but were told all sales were final. SO, Sears DOE SNOT BACK UP ITS PRODUCTS OR LOYAL CUSTOMERS. DONT BUY SEARS, ITS JUNK!!!!!!!
Your associate, Jesse C. in the Warwick, RI store provided fantastic service! I needed a refrigerator and he helped me find the best that would fit my requirements. He is knowledgeable about your products and focused on customer service. This purchase was easy and I left feeling confident I made the right choice for my needs. Keep this guy on your team; he’s definitely an asset to Sears. I hope he has an opportunity to advance in your company.
I WOULD LIKE TO THANK PAUL BROWN, STORE MANAGER, FLORENCE, SOUTH CAROLINA FOR THE EXCEPTIONAL CARE HE GAVE ME WITH THE RETURN OF AN APPLIANCE THAT HAD TO GO BACK TO THE FACTORY. IT HAD TO BE RETURNED SEVERAL TIMES. HE TOOK OVER THE PROBLEM AFTER I WAS UNABLE TO RESOLVE THE PROBLEM WITH THE FACTORY AND HANDLED IT HIMSELF.KUDOS TO MR BROWN FOR SETTING A GOOD EXAMPLE TO HIS EMPLOYEES. THANKS AGAIN FOR HELPING
Just wanted to say a thank you for having a very helpful and
Informational person. She works at the Mall in Heath, Oh.
HER NAME IS Amber. She made us very glad to shop at Sears.
Sales cm 010815802570-very satisfied……..